At Kingdom Education Mission Euro Ry, we are committed to transparency and fairness when processing refund requests. This policy explains how our refund claim form works, what information is required, and how we handle submissions.
The Refund Claim Form is our official tool for collecting the information needed to process your refund request. Using this form ensures that:
The Refund Claim Form is our official tool for collecting the information needed to process your refund request. Using this form ensures that:
| Situation | Form Required |
|---|---|
| Refund for a KEME program or event | Yes |
| Refund for school fees paid through KEME | Yes |
| Refund for university fees paid through KEME | Yes |
| Dispute regarding a payment | Yes |
| Request to transfer a payment to another program | Contact us directly |
Note: Donations are generally non-refundable and do not require a claim form unless exceptional circumstances apply.
To process your refund request without delay, please ensure all relevant sections of the form are completed accurately.
| Field | Requirement |
|---|---|
| Full Name | Must match the name used during registration or payment |
| Contact Information | Valid email and phone number for updates |
| Program /Institution Name | Clearly identify what the payment was for |
| Payment Amount | Exact amount paid |
| Payment Date | When the payment was made |
| Reason for Refund | Select the appropriate reason and provide details |
| Signature | Electronic or handwritten signature confirming accuracy |
You must attach the following documents where applicable:
Incomplete submissions may result in processing delays or denial of the request.
You may submit your completed Refund Claim Form and supporting documents through any of the following channels:
| Method | Details |
|---|---|
| Send to info@keme.fi with subject: Refund Request – [Your Name] – [Program/Institution] | |
| Phone / SMS / WhatsApp | Contact +358 41 328 2857 to discuss your request. You may be asked to email the form afterward. |
| Send to: Kingdom Education Mission Euro Ry, Tarjantie 69A, 15950, Lahti, Finland | |
| In Person | Visit our office during business hours |
Note: For security reasons, please do not send bank account details via SMS. Use email or the official form for sensitive information.
Once your Refund Claim Form is received, the following timeline applies:
| Step | Timeline |
|---|---|
| Acknowledgment of receipt | Within 2–3 business days |
| Review of request (KEME programs) | Within 5–7 business days |
| Review of request (school/university fees) | Dependent on institution’s response |
| Refund processing (if approved) | 30–45 business days for KEME programs |
| Final notification | Within 3 business days of decision |
A refund request may be approved if:
A refund request may be denied if:
If your request is denied, we will provide a written explanation and, where possible, guidance on next steps.
If your refund request is denied, you may appeal the decision by following these steps:
Appeals will be reviewed by a designated staff member not involved in the original decision. You will receive a final decision within 14 business days.
All information submitted through the Refund Claim Form is processed in accordance with the EU General Data Protection Regulation (GDPR) and our Privacy Policy. Your data is used solely for:
We do not share your personal data with third parties except as necessary to process your refund (e.g., with schools or universities) or as required by law.
If you have any questions about this policy or need assistance completing the Refund Claim Form, please contact us:
We may update this Refund Claim Form Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Continued use of the refund process after changes are posted constitutes acceptance of the updated policy.